Reliable, energetic, and resourceful customer service / administrative professional with 5 + years of experience resolving customer complaints and promoting conflict resolution. Great ability to cultivate key client relationships for multiple diverse industries. Aiming to leverage my expertise in client services, to successfully fill the Administrative/ Clerical Assistant role.
Bachelor of Arts (B.A) – Business (Graduated December 2016) – The Pennsylvania State University
University Park, PA
Graduated - May 2017
BELLEVUE HOSPITAL – New York, NY March 2021 – June 2021 Clerical / ER Registration Clerk (Contracted Temp)
• Registered patients to obtain identifying information (demographic, biographic, and insurance status) and enter information accurately, into the EPIC system.
• Established Medical Record Numbers for new patients.
• Visited patients in their rooms as appropriate to complete a task and resolved any issues such as incorrect identification.
• Answered, transfer, and responded to ER department phone calls and also used a translator phone if necessary.
• Conducted patient interviews to obtain required information, complete requested forms (Patient Bill of Rights, General Consent for Treatment, External Appeals, and Financial Agreements), and obtained signatures.
• Secured and released patient valuables.
AC HOTEL NEW YORK TIMES SQUARE – New York, NY July 2017 – December 2020
Front Desk Representative
• Welcomed guests upon arrival and responded to inquiries in person, via phone, or email.
• Provided information about the available rooms, rates, and amenities.
• Received employee of the month multiple times for being an excellent employee in the hotel client service field.
• Maintained updated records of booking and payments.
• Upsell facilities and services when necessary.
• Register guests, collecting necessary information (like contact details and exact dates of their stay).
SEPHORA – New York, NY February 2015 – March 2021 Beauty Advisor
• Developed and improved the capabilities of the sales representative team over the course of two years.
• Received 97% satisfaction rating from customers after completed beauty services.
• Collaborated with team to quickly resolve customer complaints with the appropriate action.
• Effectively serviced approximately 70+ incoming customers daily.
• Drove sales by successfully employing strategies such as upselling and cross-selling.
THE PENNSLYVANIA STATE UNIVERSITY – State College, PA March 2013 - February 2015
Front Desk Administrative Assistant
• Assisted with clerical duties such as photocopying, faxing, and filing.
• Greeted and welcomed clients with a warm, friendly, and positive attitude.
• Coordinated the repair and maintenance of office supplies and equipment.
• Scheduled and confirmand appointments, meetings, and events.
• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
• Comfortable working in both Microsoft Windows 10 and Mac OS X.
• Excellent communication skills with a focus on team building and customer relations.
• Outstanding organizational, multitasking, and problem-solving abilities.
Habitat for Humanity - Non-Profit Organization May 2018 - PRESENT
• Volunteer laborer restoring a 12-home community.
• Supervised three teams of five people to ensure the successful completion of the project.
Big Brothers Big Sisters - Youth Mentoring Organization January 2017 - January 2018
• Worked as a volunteer youth mentor to empower and support children.
• Developed productive after school activities for young adults to reinforce positive learning.